OUTPATIENT MEDICAL CONSULTATION |
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FRONTLINE SERVICES |
CLIENT/S |
PROCEDURES |
RESPONSIBLE PERSON |
TIME |
REQUIREMENTS |
Availment of out- patient medical services at the Provincial Health Office |
All residents, both temporary and permanent of the Province of Batanes.
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1.1 For consultation and medical certificate patient registered and general data and vital signs taken, medical history taken |
OPD Nurse/ Nursing Attendant (Mona Cris Merida/ Rizalyn Dacles/ Michelle Cariaso/ Lydia Figuro) |
5-10 mins. |
Mother and Child Book for pregnant clients and children less than 5 years old |
1.2 Patient interviewed, examined and managed by physician |
Physician (Dr. Roel Nicolas) |
10-20mins. |
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1.3 For PHIC enlistment individual health profile filled-up and other pertinent physical examination findings obtained |
OPD Nurse (Rizzalyn Dacles) |
5-10 mins. |
PHIC ID |
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1.4. Patient seen by OPD nurse |
OPD Nurse (Mona Cris Merida/ Rizalyn Dacles/ Michelle Cariaso/ |
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a. Payment of fees |
5 mins. |
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b. Issuance of medicines |
3-5 mins |
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c. Final instructions |
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5 mins. |
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1.5. Encoding and printing of medical certificates |
OPD Nurse (Mona Cris Merida/ Rizalyn Dacles/ Michelle Cariaso) |
3-5 mins. |
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DENTAL SERVICE |
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Availment of dental services at the Provincial Health Office |
All residents, both temporary and permanent of the province of Batanes |
1. Interview patient on general data, vital signs taken. |
Dental Aide (Agnes Horlina/ Roland Viegan/ Karina Escalona) |
5 mins. |
None |
2. Performs mouth examination and evaluate patient's condition |
Dentist (Dr. Kenneth Castaño/ Dr. Joanna Odesa) |
5 mins. |
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3. Records dental condition on individual chart |
Dentist (Dr.Kenneth Castaño/ Dr.Joanna Odesa) |
1 min. |
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4. Actual treatment is performed |
Dentist (Dr. Kenneth Castaño/ Dr. Joanna Odesa) |
30 mins. |
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5. prescribes medicines, post- treatment advice and health education |
Dentist (Dr. Kenneth Castaño/ Dr. Joanna Odesa) |
5 mins. |
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6. Prepares billing form |
Agnes Horlina |
1 min. |
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7. Receives billing form and determines amount to be paid - Receives payment |
OPD Nurse (Rizalyn Avanceña) |
2 mins. |
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8. Dispense prescribed medicines |
Pharmacist (Zharmaine Cobico) |
2 mins. |
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KAPANIDUNGAN SA KALUSUGAN (KSK) |
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1.Administration/ processing of reimbursement of outpatient & inpatient claims |
KsK members who got sick and paid out for services and medicines needed |
1. Administrative aide accepts documents and prepare reimbursement voucher to program coordinator |
Admin. Aide (Karina Escalona) |
1 min. |
Official receipts, prescription, certificate of confinement if needed |
2. Coordinator evaluates documents. If less than P1,000.00, gives documents to petty cash holder. |
Prog. Coordinator (Marilou Evangeline Castro) |
3 mins. |
Petty cash voucher |
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3. If more than P1,000.00, Documents are given to program accountant for cheque preparation and routed to signatories. |
Prog. Accountant (Marites Lechuga) |
1-2 days |
Disbursement voucher |
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4. Admin. Aide releases cheque to claimant after proper presentation of identification card. |
Admin Asst. (Carla Batallones) |
1 min. |
Properly signed disbursement voucher, ID of claimant |
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5. Updating of benefit records of claimants on database |
Admin. Aide (Karina Escalona) |
1 min. |
Signed claim vouchers |
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6. Documents filing |
Admin Aide (Rivan Dacles) |
1 min. |
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2. Membership processing of walk- in clients |
General Population
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1. Applicant fills out membership form |
Applicant |
5 mins |
Membership form |
2. Interview and discussion of terms of reference |
Prog. Coordinator (Marilou Evangeline Castro) |
10 mins. |
Term of reference documents |
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3. Review of filled-out membership form |
Prog. Coordinator (Marilou Evangeline Castro) |
2 mins. |
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4. Payment of necessary fees |
Applicant |
1 min. |
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5. Issuance of acknowledgement receipts and passbook |
Admin. Aide (Karina Escalona) |
15 mins. |
Acknowledgement receipt |
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6. Encoding/ entry of member's records in database |
Admin. Aide (Karina Escalona) |
5 mins. |
Membership data |
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LABORATORY SERVICE |
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FRONTLINE SERVICES |
CLIENT/S |
PROCEDURES |
RESPONSIBLE PERSON |
TIME |
REQUIREMENTS |
Request for laboratory procedures
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Patient
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1. Proceed to out-patient department. After consultation. Ask for laboratory request form. |
Physician/ Nurse Dr. Roel Nicolas/ Mona Cris Merida |
10 mins. |
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2. Submit the laboratory request form to the laboratory |
Patients
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2 mins.
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3. Receive and review the laboratory request frm |
Laboratory Aide (Merilyn Valientes/ Amy Ponce |
3-5 mins. |
Laboratory request form |
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4. Instruct the patient on required procedures |
Laboratory Aide/ |
5 mins. |
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Medical Technologist (Merilyn Valientes/ Amy Ponce/ Eleonor Argonza |
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5. Prepare needed laboratory equipment |
Laboratory Aide/ (Merilyn Valientes/ Amy Ponce |
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6. Perform laboratory test |
Laboratory Aide/ |
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Specimen blood
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a. CBC |
Medical Technologist |
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- Prick finger tip |
(Merilyn Valientes/ |
5 mins. |
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- Pipette blood |
Amy Ponce |
5 mins. |
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- Smearing & staining |
Eleonor Argonza |
5 mins. |
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- Reading |
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5 mins. |
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b. Urinalysis |
Urine
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- Centrifuge |
10 mins. |
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- Dip strip in urine |
3 mins. |
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- Reading |
5 mins |
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c. Fecalysis |
Stool
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- Smearing |
2mins |
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- Reading |
10 mins. |
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d. Sputum |
Sputum
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- Smearing |
45 mins. |
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- Staining |
30 mins. |
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- Reading |
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45 mins. |
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e. FBS |
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- Prick finger tip |
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2 mins. |
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- Apply blood |
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1 min. |
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- Reading |
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2 mins. |
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f. Pregnancy Test |
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Urine
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- Pipette urine |
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5-6 mins. |
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- Drop urine test strip |
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g. Blood typing |
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Blood
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- Prick finger tip |
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2 mins. |
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- Drop reagent on specimen |
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2 mins. |
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- Mixing |
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- Reading |
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1 min. |
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7. Recording of result
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Medical Technologist (Eleonor Argonza) |
3-5 mins
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8. Prepare billing form
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Laboratory Aide/ |
1-2 mins.
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Medical Technology |
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(Merilyn Valientes/ |
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Amy Ponce |
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Eleonor Argonza |
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9. Release results, inform the patients to submit the result to OPD and pay laboratory fees |
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5 mins. |
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10. Proceed to OPD for interpretation of laboratory results |
Physician (Dr. Roel Nicolas) |
10 mins. |
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11. Drug test |
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a. Prepare billing form
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Laboratory Aide |
1-2 mins. |
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(Merilyn Valiente/ Amy Ponce) |
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b. Pay drug test fee |
Client |
5 mins. |
Billing form |
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c. Fill-up drug test form |
Client |
5 mins. |
Drug test form |
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d. Collection of urine
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Client with collector |
2-5 mins.
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Urine
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(Merilyn Valiente) |
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e. Testing & reading of results |
Laboratory Aide (Merilyn Valiente/ Amy Ponce |
5-10 mins. |
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f. IDTOMIS |
Medical Technologist (Eleonor Argonza) |
10-15 mins |
Drug test done |
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g. Release of drug test result |
Laboratory Aide (Merilyn Valiente/ Amy Ponce |
2 mins. |
Drug test result |
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h. Proceed to OPD for preparation of medical certificate |
Physician/ OPD Nurse (Dr. Roel Nicolas/ Mona Cris Merida) |
15 mins. |
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PHARMACY |
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1. Filling of Prescription
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1. Patients w/ correct prescriptions |
1. Receive and fill prescription |
Zharmaine Cobico |
2 mins. |
Properly written prescription per generic act. |
2. Health education on correct dosage and frequency |
Zharmaine Cobico |
2 mins. |
ITBAYAT DISTRICT HOSPITAL
FRONTLINE SERVICES |
CLIENT/S |
PROCEDURES |
RESPONSIBLE PERSON |
TIME |
REQUIREMENTS |
1. Out-patient Services (OPD) |
All person who feels the need to visit hospital for Physical examination evaluation |
1. Gathers Data of patient including vital signs & enter them to the clinical record. |
Leighlany M. Capito Marietta R. De Guzman Lyra C. Gulaga Janet E. Bata |
5 - 10 mins. |
1. Mother & child book for pregnant patients |
2. Physician calls and interviews, examines, manages, evaluates patient. |
Dr. Allan M. Sande |
16 -30mins |
2. Children 6 yrs. & below must be escorted with parent/ guardian. |
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3. If patient is not admitted, he/she is issued with medicines prescription. |
Dr. Allan M. Sande |
3 - 5 mins. |
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4. If patient came for medical certificate, give chart to the clerk. |
Levera G. Alcantara Ma. Estrella B. Bata Nelia G. Cabal Reynaldo Valiente Sheila V. Manzano Lorena G. Ballada Mary Ann V. Hammond |
3 - 5 mins. |
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5. Prepares medical certificate and brings it to physician for signature before sealing it. |
Mrs. Zoe G. Lozano |
20 - 25 mins. |
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6. Claims medical certificate & pays (55.00) to Administrative Assistant V. |
Patient |
3 - 5 mins. |
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7. Prepares receipts of Medical Certificate upon payment and give it to payee. |
Mrs. Leona N. Gato |
3 - 5 mins. |
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8. Claims medicines at the Drug Room, if any. |
Mrs. Aurora G. Gonzales |
5 - 10 mins. |
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9. Drops donation at the donation box, if any. |
Patient |
3 - 5 mins. |
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10. If patient is admitted, he/she is endorsed to ward for proper admitting procedures. |
Marietta R. De Guzman Levera G. Alcantara Nelia G. Cabal Lorena G. Ballada Reynaldo Valiente |
3 - 5 mins. |
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2. In-Patient Service
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General population
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1. Receive endorsement, if patient came from OPD. |
Lyra V. Gulaga |
5 - 10 mins. |
Guardian or relative must be present to answer question if patient unable to do so. |
2. For walk-in patients collects information of patient takes & records vital signs & refers Patient to physician. |
Mary Ann V. Hammond Lorena G. Ballada Nelia G. Cabal |
20 - 25 Mins. |
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3. Preparation of bed for newly admitted patient. |
Levera G. Alcantara |
15 - 20 mins. |
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4. Carriers out doctors order with procedure carried on. |
Leighlany M. Capito |
20 - 30 mins. |
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5. Observes and evaluates symptoms of admitted patients. |
Dr. Allan M. Sande |
10-15 mins. |
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3. Dental Services
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General population
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1. Takes down patient's data |
Dr. Lilibeth B. Bata |
5-10 mins. |
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2. Performs oral examination and evaluates patient. |
Dr. Lilibeth B. Bata |
2 mins. |
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3. Records dental condition on individual chart. |
Dr. Lilibeth B. Bata |
2 mins. |
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4. Actual treatment done |
Dr. Lilibeth B. Bata |
30 - 40 mins. |
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5. Prescribes medicines, post treatment and gives health education to patient. |
Dr. Lilibeth B. Bata |
20 - 30 mins. |
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6. Dispenses prescribed medicines. |
Aurora G. Gonzales |
5 - 15 mins. |
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4. Philhealth Services |
Philhealth members |
1. Issues Philhealth forms to patient or relative. |
Marietta R. De Guzman Janet E. Bata Mary Ann V. Hammond Sheila V. Manzano |
1 - 3 mins. |
Members should provide with them necessary documents like; MDR (Member Data Record), Birth/ Marriage certificate & Philhealth cards |
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2. Assists the patient or the relative in filing their forms. |
Janet E. Bata Nelia G. Cabal |
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3. Inform the patient or relative about requirements needed to support Philhealth benefits |
Mrs. Cecilia G. Antas |
1 - 2 mins. |